1. Who operates the FCC system
The operator's details and contact information are at the top of this page. The operator is responsible for the processing needed to run FCC accounts, maintain system security, provide support and manage registrations through FCC invitations.
FCC is an independent system for members of Stjepan and Snježana Beloš's team. It is not Forever Living Products, its official website or its official app. Use of the Forever Living Products name describes the team members' business context and does not constitute official endorsement of the system.
2. What data we process and why
- Member account and card. Name, email, login details, contact details, language, country and the information a member enters on their card are used to create an account and provide the requested functions. Where relevant to membership, we also process the Forever identifier. Information a member deliberately publishes on their card is available to the public.
- Training and support for work. We record tasks, progress, notes and activities that a member enters or completes in the app so they can continue their work and track their activities.
- Webinar registration. We process names, email addresses, phone numbers, selected sessions, invitation identifiers, the member who invited the person, and their choices about reminders and contact. This enables us to record registrations, provide access and send the communications they have selected.
- Member contacts. We process data that a person provides themselves or that a member enters lawfully. The member must explain the purpose of the contact to the person and respect their choice.
- Support and security. We process enquiries, login records, technical device data and security logs to resolve problems and prevent misuse.
- Analytics. Optional analytics are used only with the appropriate cookie consent.
3. Legal bases for processing
We process data needed for an account and a function expressly requested by the user to fulfil our relationship with the user or act on their request. We base security, protection against misuse and essential operational records on our legitimate interest in the reliable operation of the system, while limiting the data processed and assessing the impact on the individual. We comply with legal obligations where applicable.
Optional reminders, permission to contact someone personally on WhatsApp and optional cookies are based on that person's separate choice. These options are not enabled by default. They can be withdrawn without affecting the lawfulness of earlier processing. Reading this policy does not constitute general consent to marketing.
4. What happens after registering for a webinar
The form links the registration to the selected session and invitation. The person receives a confirmation with a link to access and manage the registration. Email reminders for that session depend on a separate selection and confirmation of the email address. Webinar registration does not include general promotional messages.
The member named on the invitation can see the guest's name and contact details. The member receives a separate email notification and an in-app notification about the registration, as well as a push notification if enabled. The guest's personal links for confirming their email address and managing their registration are not included in the email notification to the member. The member can see that a registration has been received and the contact preferences. A click on WhatsApp indicates that a template was opened. It does not, by itself, prove that a message was sent, a video was watched or the person attended the webinar.
You can turn off reminders and cancel your registration using the personal link in your confirmation. To withdraw consent to personal contact, or to request correction or deletion of your data, contact info@forevercard.club or the member who invited you. If the member then wants to include you in any other communication, they must have a separate appropriate legal basis.
5. The member's role and contact visibility
Registration data is available to the member to whom the registration is attributed and to authorised persons who need it for support or security. It is not a public list of team members.
When a member independently determines the further purpose of personal business communications, they are responsible for that processing as an independent controller. FCC does not grant the right to send unsolicited messages or pass contacts to other people. A member's own obligations to provide information and protect data also apply to data they process using their own tools. We will forward a request sent to FCC to the appropriate person when necessary to resolve it.
6. AI support
AI features use the entered prompt and the context needed for the selected assistance. The service processing AI prompts may receive the prompt text and that context. Do not enter other people’s health data, identity documents, passwords or information that is not needed to answer.
The webinar activity summary for the Coach contains the activity history, the scheduled session and registration status, and the contact preference. This summary does not contain the guest's name, email, phone number or personal access links. A member may enter additional information in the conversation and is responsible for the lawfulness of doing so.
AI suggestions should be checked before use. This support is not used to make solely automated decisions with legal or similarly significant effects on a guest.
7. Technical service providers and external websites
The system uses providers of application and database hosting, email delivery and technical support and, where AI features are enabled, an AI service provider. Access is limited to the purposes of the service and governed by an appropriate arrangement with the operator. You can request information about the specific provider involved in processing your data at info@forevercard.club.
Google Analytics loads only after you give permission for analytics. A YouTube or Vimeo video on a webinar invitation loads only when you play it. The provider may then receive your IP address and technical browser data. You can use the invitation without playing the video. Opening WhatsApp, Google Calendar, a webinar or the official Forever website takes you to a separate service with its own policies.
Some providers may process data outside the European Economic Area. Such processing must be covered by an applicable adequacy decision or other appropriate safeguards, such as standard contractual clauses with any necessary supplementary measures. You can request information about the measures for specific processing from the operator.
8. How long we keep data
- Webinar registrations. We delete personal data in webinar registration records and the content of related email messages 90 days after the session ends. If deletion is requested earlier and there is no basis for continued retention, we delete them earlier. A technical activity marker without a name or contact details may remain to keep the records accurate.
- Separate relationship with a member. If there is a separate contact record or further activity involving that person, deleting the webinar registration does not automatically delete that record. The member is responsible for its purpose, legal basis and retention period. You can also request that this record be reviewed and deleted.
- Account and content. They are retained while the account is active and for as long as they are needed for the requested functions. When the account is closed, the data is deleted or restricted, except for data that must be retained because of a legal obligation, an outstanding request or the defence of legal claims.
- Security and support. Registration records in the main user register are cleared after 90 days. For other technical records and enquiries, the retention period is determined by the purpose, the seriousness of the incident and the time needed to resolve it. Such data is not used to retain contacts indefinitely.
- Backups. They are available on a limited basis for system recovery. Deletion requests must be applied again if the system is restored from an older copy. You can check the exact applicable backup cycle with the operator.
9. Cookies and privacy settings
Necessary cookies maintain your login, form security and selected settings. Optional analytics are not loaded before consent is given. On pages that offer analytics, you can accept only necessary cookies or change your choice later through the cookie settings in the footer.
Webinar invitations and these legal pages do not include Google Analytics. Personal data from forms and private tokens are not intended for analytics or public indexing. The notices of specific embedded external services also apply once you open them.
10. Your rights and how to exercise them
You can request access to your data, correction, deletion, restriction of processing and, where applicable, data portability. You can object to processing based on legitimate interests and to direct marketing at any time. You can withdraw consent as freely as you give it.
Send your request to info@forevercard.club. State which service it concerns and provide a detail we can use to locate the record, such as the email used to register. Do not send a copy of your identity card unless necessary. If there is a justified doubt about your identity, we will request only the additional verification needed.
We respond without undue delay, generally within one month. If the complexity or number of requests justifies an extension, we will explain the reason and the new deadline within the first month. Rights are not unconditional, and any restriction must have a valid reason, which we will explain.
You can file a complaint with the Personal Data Protection Agency or another competent supervisory authority, particularly in the country where you live, work or where the alleged infringement occurred.
11. Security, public pages and search engines
We use account separation, permission checks, protection for login forms and access restrictions. Personal registration links provide access to your registration, so do not publish them publicly.
Search engines and AI search tools can read public informational content and cards published by a member. Personal webinar invitations and registration management pages are marked for exclusion from indexing. This marking is not a substitute for access protection. Do not publish other people's personal data in public content.
12. Changes and contact
The date and version of this policy are shown on the page. We will clearly announce material changes to purposes or rights and seek new consent when required. For questions, write to info@forevercard.club. The general terms of use are described in Terms of Use.
13. Marketing plan and personal business inquiries
A personal presentation is linked to the member who shared it. When you request a response, FCC records your name, contact details for your chosen channel, your country if provided, and your question, as well as the source and time of your enquiry. The data is shared with that member so they can provide the response you requested. The member receives a separate email notification, and you receive a confirmation if you provided an email address. This does not sign you up for a newsletter or give permission for other campaigns.
You can withdraw a request to be contacted or remove the enquiry data using the private link shown after submission and in the confirmation. For separate, earlier communication history, you can contact info@forevercard.club. Enquiry data is removed after 90 days if no follow up has been recorded. A personally confirmed reply or agreed follow up extends the retention period for the enquiry to 90 days after that action or the agreed date, respectively. Separate records of an active relationship are subject to the applicable contact retention rules and the right to erasure.
Opening WhatsApp or the official offer does not prove that a message was sent, a purchase was made or someone joined. Official ordering and registration take place on the relevant provider's website, under the rules for the selected country.